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Lead Client Engineer
Job ID: 66792 Job Views: 573
Location: Dublin, Ohio
Job Category: Networking Jobs
Employment Type: Full time Salary: $ 120,000 per year
Posted: 08-30-2017

Job Description:

 Lead Client Engineer

$90-$120K

This is a high energy position requiring the ability to multitask with minimal supervision. The Lead Client Engineer provides leadership, training, mentoring and support to all levels of Contributing Analyst and Contributing Engineer staff. This position supports the team to ensure the highest level of delivery and customer satisfaction. In addition, they have the ability to design complex IT solutions, create detailed documentation, and high-level implementation plans. They need the ability to resolve highly complex client issues, address service requests and complete project based work within a client’s IT environment. They ensure client issues and projects are resolved in a timely and successful manner. Client based work may occur at company facility or at a client location.

Expected travel will vary based on client requirements.

Responsibilities:
-Assume ownership of a technical discipline within Voice, Data or Security and stay current on required certifications.
-Provide leadership, mentoring and support to all levels of Contributing Analyst and Contributing Engineer staff to ensure client satisfaction.
-Be responsible for providing design, implementation, and support within a client’s IT environment. This includes, but is not limited to, Cisco Routers and Switches, Cisco ASAs and VPN Concentrators, Multivendor Firewalls and Content Inspection Systems, Cisco Communication Manager, Cisco Unity, UCCX/UCCE call center systems, VMWare, specialized customer applications, monitoring systems, server environments, SAN systems and specialized carrier services.
-Implement and enforce company standards and PMO practices.
-Be responsible for feedback to Resource Manager on technical skills and abilities for performance appraisals.
-Perform technical planning and implementation of complex and high-risk projects and maintenance work.
-Be responsible for documenting technical task plans for assigned projects.
-Create, define and propagate standards and procedures which improve the consistency and supportability of project and support services provided by company. Regularly solicits feedback from Contributing Engineers to ensure continual improvement of documented standards and procedures.
-Interact with vendors and third parties to evaluate product and service offerings.
-Provide escalation support including after-hours support, as needed.
-Regularly solicits feedback from client to ensure all needs are being addressed.
-Lead high profile issues escalated by Contributing Analysts or Contributing Engineers and drive issues to resolution to the satisfaction of the client.
-Ability to proactively identify when issues need to be escalated and provide verbal or written status updates to management.
-Ability to communicate effectively with business users and management in both verbal and written form.
-Other duties as required by client engagement or within by company.

Job Requirements:

 Education/Prior Experience Required:
-College Degree in Computer Science or related subject with CCNP R/S, CCNP Security or CCNP Voice.
-Will consider experience of 6+ years of leadership within IT systems including design, implementation, and troubleshooting in mid to enterprise environments in lieu of College Degree.
-Prefer experience working in a team-oriented, collaborative environment.
-Experience in Windows server administration and Microsoft Certifications a plus.
-Experience in telecommunications, data, and voice networks.
-Working technical knowledge of PC, and platform operating systems, including VMWare, SAN, Windows and UNIX.
-Advanced knowledge of local area network administration.
-Cisco Routing & Switching, Security, Wireless, and Voice experience.
-Hands-on software and hardware troubleshooting experience.
-Excellent organizational skills and attention to detail.
-Understanding of project planning and processes.
-Network design experience utilizing the Cisco product portfolio.
-Advanced knowledge of TCP/IP networking.

Qualities and Skills Required:
-High energy position requiring the ability to multitask with minimal supervision.
-Excellent work ethic and reliability with a keen attention to detail.
-Strong technical, written and oral communication skills.
-Strong analytical and problem-solving abilities.
-Willingness to work outside of normal business hours and be on call.
-Willingness to learn new software, hardware, and technologies.
-Ability to absorb and retain information quickly.
-Adept at reading, writing, and interpreting technical documentation and procedure manuals.
-Willingness to travel as required by clients.
-Ability to effectively prioritize and execute tasks in a high-pressure environment.
-Must be able to interface with client management and personnel.
-Ability to effectively document processes.
-Basic skills with Microsoft Office Suite including Visio.

Keywords: Dublin OH, Jobs, Lead Client Engineer, Cisco Voice, Cisco Data, VmWare, SAN, windows, UNIX, LAN, Security, Management, Recruiters, Information Technology Jobs, IT Jobs, Recruiting

If you are an employer and recruiting for similar IT professionals / positions, please contact our Technical Recruiters at Next Step Systems http://www.nextstepsystems.com/employers_submit_gg.htm. We are a national IT Recruiting Firm / Agency specializing in full-time direct hire Information Technology employment opportunities.

Company Will Sponsor Visas! Company Will Relocate Candidates!

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