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Help Desk Support
Job ID: 66793 Job Views: 597
Location: Seattle, Washington
Job Category: Support - Help Desk
Employment Type: Full time Salary: $ 95,000 per year
Posted: 09-15-2017

Job Description:

 Help Desk Support


As the Technology Support Analyst, you will work to support the technology data needs for the Company and the Client. You will recommend or perform complex or remedial actions, correct problems using remote diagnostic and remediation technology and tools and other similar duties. You will provide consultative support to department managers and end users directly related to the general business operations, informational databases, software systems, including technical assistance and training to system users.

Responsibilities and Duties:
-Create SQL queries to gather data using internal reporting tools.
-Handle distribution of recurring reports.
-Proactively analyze trends and possible consequences (predictive analytics).
-Recommend and implement improvements that affect reporting systems and departmental operations.
-Create, maintain, and process scripts/macros to automate internal processes.
-May create and maintain database solutions.
-Maintain system protocols by writing and updating procedures.
-Maintain user confidence and protect operations by keeping information confidential.
-Recommend or perform complex actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software.
-Support major computer system and laptop deployments, and similar projects.
-Respond in a timely fashion to client inquiries and escalated issues.
-Provide updates, status and completion information to management regarding all assigned incidents, requests, and projects.
-Provide assistance with entry-level network tasks such as network account maintenance.
-Perform other duties or projects, as assigned.

Job Requirements:

Required Knowledge, Skills and Abilities:
-Bachelor’s degree in IT, Business or closely related field is preferred, though experience can be substituted for education.
-Minimum 1+ years of experience as a Help desk Analyst.
-3+ years of experience working as a Functional, Data or Business Analyst.
-3+ years of experience in Access, Excel (Advanced), Visio, and MS Project.
-3+ years of customer interfacing experience – project oversight, customer presentation.
-3+ years SQL Server knowledge – T-SQL, Tables, Views.
-Knowledge of LAN, WAN and Internet networking environments.
-Excellent knowledge of Micros 9700 Point of Sale, Microsoft Windows, Microsoft Office, Active Directory basic LAN.
-POS: Micros 9700/Symphony , Springer-Miller SMS|Host and SMS|POS PeopleSoft, Kronos, JD Edwards experience preferred.
-Windows Server, SQL, Windows 7, MS Office Product support.
-Ability to troubleshoot network related issues (TCP/IP, DNS) from the desktop.
-Experience in an enterprise print management operation with emphasis on printer setup and troubleshooting.
-Must have the ability to work effectively with end-users, gain their confidence, understand their technical and operational needs and translate them into viable technical solutions.
-Willingness to work as a contributing member of the team including other systems personnel, the operations staff, and the account administrators.
-Lifting & moving of equipment weighing up to 50 pounds may be required during the course of work.
-Ability to manage timelines and meet tight deadlines.
-Detail oriented with excellent verbal and written communication skills.
-Manage and prioritize multiple tasks.
-Excellent interpersonal skills needed to work with various levels of technical and managerial staff members.
-Self-motivated, constructive and positive attitude.
-Strong analytical and problem solving skills.
-Ability to multi-task, working on more than one issue simultaneously.
-Ability to present data in a consistent and clear manner.

Keywords: Seattle WA Jobs, Help Desk Support, SQL Server, Windows, Office, LAN, WAN, Washington Recruiters, Information Technology Jobs, IT Jobs, Washington Recruiting

If you are an employer and recruiting for similar IT professionals / positions, please contact our Technical Recruiters at Next Step Systems http://www.nextstepsystems.com/employers_submit_gg.htm. We are a national IT Recruiting Firm / Agency specializing in full-time direct hire Information Technology employment opportunities.

No Corp-To-Corp Or Third Party Recruiters; W-2 Direct Hire Only.

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