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NOC Analyst
Job ID: 67794 Job Views: 116
Location: Greenbelt, Maryland
Job Category: Networking Jobs
Employment Type: Full time Salary: $ 125,000 per year
Posted: 07-11-2018

Job Description:

 

NOC Analyst

 

The Systems Administrator/Network Operation Center Analyst supports the Systems hybrid cloud infrastructure and its applications. The Network Operation Center/Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running support bridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources. This position will support the 1st shift (7am – 4pm) and has a technical focus on MS Windows Platform.

-Support the duties of the NOC; work with the team leads to execute the functions of the NOC.
-Manage, coordinate, track, report, process and work tickets daily and across shifts.
-Manage, coordinate, implement and remediate security compliance & vulnerabilities.
-Provide system and application diagnoses to remediate issues while engaging other teams as needed.
-Provide compute resource system and application monitoring & remediation support.
-Provide advanced system and application access management support.
-Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS.
-Serve as Tier 3 service desk escalation support to customers and application owners.
-Provide and coordinate Tier 2 and 3 technical support to application teams.
-Provide Tier 3 troubleshooting support for physical and virtual based server systems.
-Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware.
-Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops.
-Provide troubleshooting support for MFP’s and printers (including device management & spooling).
-Develop/review SOP’s and other documentation for use within the operations team.
-Perform tasks based on SOP’s to perform system and application changes as required.
Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts.
-Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.).
-Support the writing and delivery of daily infrastructure analysis reports.
-Coach, mentor and train staff.

 

Job Requirements:

 

Qualifications:
-Bachelor’s Degree in a relevant major from an accredited college or university with 5+ years of continuous and progressive experience.
-Experience managing Red Hat Enterprise Linux in a medium (250+ systems) enterprise environment.
-Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2.
-Day-to-day fluency using Microsoft Active Directory to manage policies & user objects.
-Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize).
-Proficient at scripting using at least one language: bash, sh, PowerShell, Python, Ruby, etc.
-Knowledge of security policies and general vulnerabilities management.
-Expert infrastructure/system/application troubleshooting abilities.
-ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management.
-Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x.
-Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory.
-Experience automating or orchestrating the provisioning of new services.
-Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.).
-Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk.
-Knowledge of Citrix VDI, Oracle RDBMS/RDS, WebLogic, Tomcat, IIS, etc.
-Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.).
-Familiarity with source and artifact control, configuration and knowledge management.
-Knowledge of NIST Information Security Guidelines and FISMA Compliance standards.
-Relevant knowledge of current and emerging technologies.
-Proficient in developing infrastructure-as-a-code solutions for continuous deployment.
-Experienced in supporting project teams in all phases of SDLC.
-Enterprise helpdesk/service desk experience.
-Ability to develop advanced Excel spreadsheets using pivots and VBA macros.
-ITIL v3.0 or Foundation Certifications highly recommended.
-Microsoft and/or Red Hat certifications highly desired.

 

Keywords: Greenbelt MD Jobs, NOC Analyst, Network Operations Center, RedHat Enterprise Linux, Windows 2012 R2, Active Directory, VmWare, Scripting Languages, ITSM Products, Maryland Recruiters, Information Technology Jobs, IT Jobs, Maryland Recruiting

If you are an employer and recruiting for similar IT professionals / positions, please contact our Technical Recruiters at Next Step Systems http://www.nextstepsystems.com/employers_submit_gg.htm. We are a national IT Recruiting Firm / Agency specializing in full-time direct hire Information Technology employment opportunities.

No Corp-To-Corp Or Third Party Recruiters; W-2 Direct Hire Only.

 




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