Customer Support Specialist – Work From Home
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Customer Support Specialist – Work From Home

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Customer Support Specialist – Work From Home, Des Plaines, IL

    This is a 100% Remote opportunity. Candidates located in the Chicago area is a plus.


– Provide technical support services for Linux-based deployments: Shared, Virtual Private (VPS), and Dedicated Servers, Data center environment deployments, AWS and Digital Ocean public cloud deployments.
– Participate as a team member with triage, diagnoses, troubleshooting, escalation, resolve challenging technical issues, automation, and documentation.
– Manage incoming support requests by Telephone, E-Mail, and Ticketing System.
– Reimage servers, optimize server configurations, and perform software installations.
– Investigate Abuse and Security violations.


– 2-3 year experience in customer support/service.
– Supporting customers’ email and hosting experience is required.
– Phone support and password reset experience is required.
– Experience as System Administrator, or End User of a Linux Operating System.
– General Understanding of Networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multi-task and adapt to changes quickly.
– Ability to prioritize work and work within a project management system.
– Excellent customer service skills, eager to learn and advance, positive personality, self-motivated with an ability to work in a fast paced environment.

Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, TCP/IP, DNS, Routing, Email, Networking, Systems Administrator, VPS, Servers, Data Center, AWS, Digital Ocean, Cloud, Illinois Recruiters, IT Jobs, Illinois Recruiting

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