Gina's Tech Jobs
Technical Support Team Manager – Work From Home, Des Plaines, IL
- This is a 100% Remote opportunity. Candidates located in the Chicago area is a plus.
We are looking for a Technical Support Team Manager to champion the front line Support Team, to continuously develop the team by training, lead by example, coach and inspire, hire and promote, and ensure continued success for end users. Because of the nature of this role, we are looking for someone with the appropriate technical background and managerial skill set. You are expected have the ability to tackle technical issues and serve as an escalation point if necessary. Your job is to ensure that your team is trained, so your time is not spent on personally troubleshooting technical issues.
– Manage a technical support team servicing Linux-based hosting environments: Shared, Virtual Private (VPS), and Dedicated Servers, Data center environment deployments, AWS and Digital Ocean public cloud deployments.
– Recruit, hire, promote, train, mentor, and develop the Support Team members.
– Monitor all aspects of customer interactions to ensure an excellent user experience.
– Mentor and coach team members in technical and other aspects to enhance professionalism.
– Build and maintain internal and customer-facing Knowledge Base documentation.
– Work with the company’s technology steering committee to ensure excellence in hosting.
– Maintain a culture of transparency, honesty, and learning.
– Provide the kind of high-quality service.
– Deep Understanding of GNU/Linux hosting platforms including Virtualization and Networking.
– Extra credit if experienced in maintaining SLA in public cloud such as AWS and Digital Ocean.
– Experience building tools with scripting languages such as Python, Bash, PHP.
– 5-10+ year experience in customer support/service.
– Experience successfully managing teams.
– Demonstration of independent thinking and decision-making abilities.
– Ability to multi-task and adapt to changes quickly.
– Ability to prioritize work and work within a project management system.
– Self-motivated with an ability to work in a fast paced environment.
Keywords: Des Plaines IL Jobs, Technical Support Team Manager, Linux, GNU, Virtualization, Networking, Python, Bash, PHP, Customer Support, VPS, Dedicated Servers, Data Center, AWS, Digital Ocean, Cloud, Illinois Recruiters, IT Jobs, Illinois Recruiting
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