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Windows/Network Engineer, Overland Park, KS
The Windows/Network Engineer is responsible for providing technical assistance and support related to computer systems, hardware, or software. Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
– Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
– Respond to queries either in person or over the phone.
– Write training manuals.
– Train computer users.
– Maintain daily performance of computer systems.
– Respond to email messages for customers seeking help.
– Ask questions to determine nature of problem.
– Walk customer through problem-solving process.
– Install, modify, and repair computer hardware and software.
– Clean up computers.
– Run diagnostic programs to resolve problems.
– Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
– Install computer peripherals for users.
– Follow up with customers to ensure issue has been resolved.
– Gain feedback from customers about computer usage.
– Run reports to determine malfunctions that continue to occur.
– Migrate existing systems to on-prem or cloud replacements.
– 5 years of experience with Windows, Office 365, Exchange, Dell Hardware, SonicWALL, Servers, Lenovo and PC Laptops.
– Experience with Cloud, Azure, Linux, Cisco and Meraki is a plus.
– Technical Support experience required.
– LAN/WAN experience.
– Network support background required.
– Need prior experience with computer hardware and software.
– Experience writing training manuals and trading computer users.
– Need good Help Desk and Technician background.
– Requires 10% travel.
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